Optimising the application of AI for next-gen innovation in business
Following the explosion of interest in Artificial Intelligence, there have been many predictions as to how the deployment of technologies will impact work practices & processes. This has even more resonance in government where automation offers the promise of delivering more service whilst minimising spends. In a recent LGA report, this intent can be seen by the fact the Local Government AI Network has grown to a community of over 250 council officers dedicated to critically exploring the potential of Artificial Intelligence (AI). Several councils including Buckinghamshire and Barnsley are positively adopting Copilot, across various user cases.
The questions as to how AI is adopted to benefit all mainly resolve around 4 main concerns;
1) Can we integrate AI as a helpful tool rather than a liability?
2) Does AI pose a threat to democracy and society through deep fakes?
3) Can AI deliver a more inclusive future?
4) What regulation strategies need to be developed to guarantee trustworthy AI?
UK local councils are increasingly exploring and adopting Artificial Intelligence (AI) technologies to improve services, enhance operational efficiency and address complex challenges.
The use of AI in local government is still evolving, but several key applications have emerged: 1) Customer Service and Engagement: Chatbots and Virtual Assistants - Many councils have introduced AI-powered chatbots on their websites to provide residents with 24/7 access to information and services. These virtual assistants can answer common queries, direct users to the correct information, and even handle transactions in some cases, reducing the need for human intervention and speeding up response times.
2) Data Analysis and Decision
Making a) Predictive Analytics - Councils use AI to analyse vast amounts of data for predictive insights that can inform decision-making and policy development. For example, predictive models might help identify which geographical areas are most at risk of homelessness, allowing for targeted interventions.
b) Social Care: AI technologies analyse data to identify individuals or families that may be at risk and need early intervention, potentially improving outcomes in child and adult social care.
3) Operational Efficiency
a) Automation of Routine Tasks - AI is being used to automate routine administrative tasks such as processing benefit claims or planning applications. This can free up staff time for more complex or sensitive work that requires human judgment.
b) Resource Allocation - AI can optimize the allocation of resources, such as scheduling repairs and maintenance work for public infrastructure based on priority and urgency, potentially leading to cost savings.
4) Public Safety and Regulation:
Surveillance and Monitoring: AI-powered surveillance systems can be used for public safety purposes, such as monitoring crowded areas and detecting suspicious activities. However, this use of AI raises significant privacy and ethical considerations that councils must navigate. - Regulatory Compliance - AI tools help ensure businesses and individuals comply with local regulations, identifying potential issues more efficiently than manual checks.
5) Environmental Management
Waste Management: AI technologies optimize waste collection routes, reducing fuel consumption and emissions. Some councils are exploring the use of AI to sort recyclable materials more efficiently. - Energy Use: Smart systems powered by AI manage energy use in public buildings, automatically adjusting heating, lighting and air conditioning to reduce consumption and costs. Challenges and Considerations: While the potential benefits of AI in local government are significant, councils face challenges in adopting these technologies.
These include budget constraints, the need for digital infrastructure, concerns about data privacy and security, and the ethical implications of AI decision-making. Ensuring transparency, accountability and public trust is crucial as councils explore the use of AI. Conclusion: The adoption of AI technologies by UK local councils is a promising development that has the potential to transform public services and improve community life. As these technologies continue to evolve, it is likely that their use in local government will expand, offering new ways to address longstanding and emerging challenges.
However, in reviewing the concerns surrounding the use of AI and leveraging its benefits, it should be borne in mind that as a predictive tool it can only offer Yes / No responses, which contrasts with humans in that we have the third option - maybe. This ability of AI to be absolute gives clarity but can also magnify bias and create division - compromise being built on accepting two points of view on the same question can be right.
Therefore, with all AI integration a level of human supervision or regulation is needed to ensure a positive outcome, responsibility cannot be outsourced to AI. We are here to provide guidance, expertise, and frameworks for responsible AI implementation, thereby ensuring that these technologies contribute positively to society while mitigating potential risks and biases.
To know more, explore our innovative digital solutions or contact us directly.
View all campaign week content
techUK – Unleashing UK Tech and Innovation
The UK is home to emerging technologies that have the power to revolutionise entire industries. From quantum to semiconductors; from gaming to the New Space Economy, they all have the unique opportunity to help prepare for what comes next.
techUK members lead the development of these technologies. Together we are working with Government and other stakeholders to address tech innovation priorities and build an innovation ecosystem that will benefit people, society, economy and the planet - and unleash the UK as a global leader in tech and innovation.
For more information, or to get in touch, please visit our Innovation Hub and click ‘contact us’.
Tech and Innovation Summit, 6 Nov (rescheduled date)
Emerging technologies will be debated and explored at our annual Tech and Innovation Summit, taking place on 6 November. This campaign week will directly feed into the themes discussed at the Summit.
techUK’s flagship Tech and Innovation Summit returns to traverse the extraordinary and ground-breaking discoveries made possible by the application of emerging and transformative technologies.
Upcoming events:
Latest news and insights:
Get our tech and innovation insights straight to your inbox
Sign-up to get the latest updates and opportunities from our Technology and Innovation and AI programmes.
Learn more about our Unleashing Innovation campaign:
Sprint Campaigns
This campaign explored how the UK can lead on the development, application and commercialisation of space technologies and ultimately realise the benefits of the New Space Economy.
These technologies include AI, quantum, lasers, robotics & automation, advanced propulsion and materials, and semiconductors.
Activity has taken the form of roundtables, panel discussions, networking sessions, Summits, thought leadership pieces, policy recommendations, and a report.
Get in touch below to find out more about techUK's ongoing work in this area.
Event round-ups
Report
Insights
Get in touch
Rory Daniels
Rory Daniels
Rory joined techUK in June 2023 after three years in the Civil Service on its Fast Stream leadership development programme.
During this time, Rory worked on the Government's response to Covid-19 (NHS Test & Trace), school funding strategy (Department for Education) and international climate and nature policy (Cabinet Office). He also tackled the social care crisis whilst on secondment to techUK's Health and Social Care programme in 2022.
Before this, Rory worked in the House of Commons and House of Lords alongside completing degrees in Political Economy and Global Politics.
Today, he is techUK's Programme Manager for Emerging Technologies, covering dozens of technologies including metaverse, drones, future materials, robotics, blockchain, space technologies, nanotechnology, gaming tech and Web3.0.
- Email:
- [email protected]
- LinkedIn:
- https://www.linkedin.com/in/rorydaniels28/
This campaign has explored how the UK can lead on the development, application and commercialisation of the technologies set to underpin the Gaming & Esports sector of the future.
These include AI, augmented / virtual / mixed / extended reality, haptics, cloud & edge computing, semiconductors, and advanced connectivity (5/6G).
Activity has taken the form of roundtables, panel discussions, networking sessions, Summits, and thought leadership pieces. A report featuring member case studies and policy recommendations is currently being produced (to be launched in September 2024).
Get in touch below to find out more about contributing to or collaborating on this campaign.
Event round-ups
Insights
Get in touch
Rory Daniels
Rory Daniels
Rory joined techUK in June 2023 after three years in the Civil Service on its Fast Stream leadership development programme.
During this time, Rory worked on the Government's response to Covid-19 (NHS Test & Trace), school funding strategy (Department for Education) and international climate and nature policy (Cabinet Office). He also tackled the social care crisis whilst on secondment to techUK's Health and Social Care programme in 2022.
Before this, Rory worked in the House of Commons and House of Lords alongside completing degrees in Political Economy and Global Politics.
Today, he is techUK's Programme Manager for Emerging Technologies, covering dozens of technologies including metaverse, drones, future materials, robotics, blockchain, space technologies, nanotechnology, gaming tech and Web3.0.
- Email:
- [email protected]
- LinkedIn:
- https://www.linkedin.com/in/rorydaniels28/
Running from July to December 2024, this campaign will explore how the UK can lead on the development, application and commercialisation of web3 and immersive technologies.
These include blockchain, smart contracts, digital assets, augmented / virtual / mixed / extended reality, spatial computing, haptics and holograms.
Activity will take the form of roundtables, workshops, panel discussions, networking sessions, tech demos, Summits, thought leadership pieces, policy recommendations, and reports.
Get in touch below to find out more about contributing to or collaborating on this campaign.
Upcoming events
Get in touch
Rory Daniels
Rory Daniels
Rory joined techUK in June 2023 after three years in the Civil Service on its Fast Stream leadership development programme.
During this time, Rory worked on the Government's response to Covid-19 (NHS Test & Trace), school funding strategy (Department for Education) and international climate and nature policy (Cabinet Office). He also tackled the social care crisis whilst on secondment to techUK's Health and Social Care programme in 2022.
Before this, Rory worked in the House of Commons and House of Lords alongside completing degrees in Political Economy and Global Politics.
Today, he is techUK's Programme Manager for Emerging Technologies, covering dozens of technologies including metaverse, drones, future materials, robotics, blockchain, space technologies, nanotechnology, gaming tech and Web3.0.
- Email:
- [email protected]
- LinkedIn:
- https://www.linkedin.com/in/rorydaniels28/
Campaign Weeks
Our annual Campaign Weeks enable techUK members to explore how the UK can lead on the development and application of emerging and transformative technologies.
Members do this by contributing blogs or vlogs, speaking at events, and highlighting examples of best practice within the UK's tech sector.
Summits
Tech and Innovation Summit 2023
Tech and Innovation Summit 2024
Laura Foster
Laura Foster
Laura is techUK’s Head of Programme for Technology and Innovation.
She supports the application and expansion of emerging technologies, including Quantum Computing, High-Performance Computing, AR/VR/XR and Edge technologies, across the UK. As part of this, she works alongside techUK members and UK Government to champion long-term and sustainable innovation policy that will ensure the UK is a pioneer in science and technology
Before joining techUK, Laura worked internationally as a conference researcher and producer covering enterprise adoption of emerging technologies. This included being part of the strategic team at London Tech Week.
Laura has a degree in History (BA Hons) from Durham University, focussing on regional social history. Outside of work she loves reading, travelling and supporting rugby team St. Helens, where she is from.
- Email:
- [email protected]
- LinkedIn:
- www.linkedin.com/in/lauraalicefoster
Rory Daniels
Rory Daniels
Rory joined techUK in June 2023 after three years in the Civil Service on its Fast Stream leadership development programme.
During this time, Rory worked on the Government's response to Covid-19 (NHS Test & Trace), school funding strategy (Department for Education) and international climate and nature policy (Cabinet Office). He also tackled the social care crisis whilst on secondment to techUK's Health and Social Care programme in 2022.
Before this, Rory worked in the House of Commons and House of Lords alongside completing degrees in Political Economy and Global Politics.
Today, he is techUK's Programme Manager for Emerging Technologies, covering dozens of technologies including metaverse, drones, future materials, robotics, blockchain, space technologies, nanotechnology, gaming tech and Web3.0.
- Email:
- [email protected]
- LinkedIn:
- https://www.linkedin.com/in/rorydaniels28/
Tess Buckley
Tess Buckley
Tess is the Programme Manager for Digital Ethics and AI Safety at techUK.
Prior to techUK Tess worked as an AI Ethics Analyst, which revolved around the first dataset on Corporate Digital Responsibility (CDR), and then later the development of a large language model focused on answering ESG questions for Chief Sustainability Officers. Alongside other responsibilities, she distributed the dataset on CDR to investors who wanted to further understand the digital risks of their portfolio, she drew narratives and patterns from the data, and collaborate with leading institutes to support academics in AI ethics. She has authored articles for outlets such as ESG Investor, Montreal AI Ethics Institute, The FinTech Times, and Finance Digest. Covered topics like CDR, AI ethics, and tech governance, leveraging company insights to contribute valuable industry perspectives. Tess is Vice Chair of the YNG Technology Group at YPO, an AI Literacy Advisor at Humans for AI, a Trustworthy AI Researcher at Z-Inspection Trustworthy AI Labs and an Ambassador for AboutFace.
Tess holds a MA in Philosophy and AI from Northeastern University London, where she specialised in biotechnologies and ableism, following a BA from McGill University where she joint-majored in International Development and Philosophy, minoring in communications. Tess’s primary research interests include AI literacy, AI music systems, the impact of AI on disability rights and the portrayal of AI in media (narratives). In particular, Tess seeks to operationalise AI ethics and use philosophical principles to make emerging technologies explainable, and ethical.
Outside of work Tess enjoys kickboxing, ballet, crochet and jazz music.
- Email:
- [email protected]
- Website:
- tessbuckley.me
- LinkedIn:
- https://www.linkedin.com/in/tesssbuckley/
Usman Ikhlaq
Usman Ikhlaq
Usman joined techUK in January 2024 as Programme Manager for Artificial Intelligence.
Prior to joining techUK, Usman worked as a policy, government affairs and public affairs professional in the advertising sector. He has also worked in sales and marketing and FinTech.
Usman is a graduate of the London School of Economics, BPP Law School and Queen Mary University of London.
When he isn’t working, Usman enjoys spending time with his family and friends. He also has a keen interest in running, reading and travelling.
